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Frequently Asked Questions Frequently Asked Questions
Note: If you encounter any kind of problem, please contact us and report it. We will fix it as soon as possible.

  1. How long does it take to receive my order?
  2. How can I return something?
  3. How can I contact you?
  4. What about sales tax?
  5. Can I fax or mail my order?
  6. Why cant I purchase without an account?
  7. How can I find out about the status of my order?
  8. My payment method is unacceptable on your site, can i still buy your products?




    1. How Long does it take to receive my order?
    Normal delivery time on items ordered for shipment is 1-3 weeks. However, you may select from faster shipping methods . Please allow 3 days (M-F) to process the order.

    2. How can I return something?
    In the event of a defect that is reported to us within 5 days of receipt of product, we will replace the item with the exact same model.

    3. How can I contact you?
    E-mail: info@1001-gifts.com

    4. What about sales tax?
    Applicable tariffs and duties may apply on International orders. You will be responsible for any tariffs and duties. We will not charge your credit card for tariffs and duties.

    5. Can I fax or Mail you my order?
    Just print your order page and fax it to (972)-15153609234 or mail it to info@1001-gifts.com

    Yan&Boris Inc.
    Atalmud 5/14
    78693, Ashqelon, Israel

    6. Why cant I purchase without an account?
    If you would like to purchase an item without account creation, please contact us and you will get alternative purchase methods.
    Keep in mind, creating account is more secure, faster and easier than any other method. Your personal information will be safely kept in our database. Please read "Privacy Notice" for more information.

    Registered users get the following benefits in their account:
    1. Detailed account information with a possibility to change your details.
    2. Next time you would like to purchase, you will not have to fill all your details over and over again.
    3. You can get overview and history of all products you purchased, including date, price, delivery address, current order status.
    4. Subscribe or unsubscribe from newsletters.
    5. View or change your products update notification list.

    7. How can I find out the status of my order?
    It can be done by one of the following:
    1. Login with your user name and password and in the right column you will get a link to all the necessary information you need.
    2. Email us at status@1001-gifts.com

    8. My payment method is unacceptable on your site, can i still buy your products?
    Yes, you can. Upon request, we will accept in most cases money from payment systems like WebMoney, E-gold and majority of debit/credit cards. In case of a payment problem, interrupted payment process or questions, send us email explaining your request and we will send you back necessary payment information.
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